The Arrival

GhostBed Luxe can be purchased online from the GhostBed website. The mattress is also available at retailers like Amazon and Costco.

Shipping is free for Canadian addresses. The mattress usually ships within 24 hours and arrives within 2–7 business days.

The Unboxing

Like other bed-in-a-box mattresses, GhostBed Luxe is simple to unpack. Once unboxed, the mattress expands to 13 inches in height within a few hours. Although GhostBed customer service says the mattress corners may take 24–48 hours to fully decompress.

The Look

GhostBed Luxe features a dark grey and white fabric sidewall. On the GhostBed website, images show light grey stitching in diamond patterns on the sidewall, similar to the GhostBed Classic. Halfway up the sidewall, a grey piping strip with a zipper that circles entirely around the mattress. The GhostBed brand logo is attached to the bottom right corner at the foot of the mattress. The top cover is entirely white, with diamonds stitched into the pillow top. (Consider buying their mattress protector for $159 CAD because the top cover is not machine washable.)

The Feel

Sleepers who like mattresses with a moderate amount of cushioning and ‘hug’ will feel comfortable on GhostBed Luxe. (For more details, see the next section for testing conducted by third-party engineers.)

The mattress cover was soft to the touch but wasn’t as cool as other customers who left a review on the GhostBed’s website, and we were anticipating this based on the product’s description. When you lie down on the mattress, the gel foam and Ghost Bounce layers work together to provide some cooling and a bit of bounce to help you shift into a different sleeping position.

The following results were determined by licensed 3rd-party engineers, commissioned by us:

GhostBed Luxe is available only in one firmness option, which is a similar approach to other bed-in-box brands like Casper and Douglas.

GhostBed Luxe Mattress Layers

GhostBed Luxe contains four layers of foam. Like other all-foam mattresses, the layers work together to provide a well-balanced level of comfort and support.

• First layer: 1 inch of gel memory foam. This thin top layer of memory foam is sewn into the mattress cover, offering a bit of extra padding that conforms to your body as you lie down on the mattress. Layer density: Unspecified.

• Second layer: 3 inches of cooling gel foam. This bright-blue-coloured foam is made of cooling gel. This layer can also help transfer heat away from the body. Layer density: Unspecified.

• Third layer: 2 inches of polyurethane foam. This transition layer enables the mattress to attain its intended level of sinkage, support, and motion isolation by balancing the compression between the top comfort layer and the more rigid support layer below. Layer density: Unspecified.

• Fourth layer: 7.5 inches of high-density base foam. This support layer helps give the mattress its structure and prevents sleepers from sinking in too far. Layer density: Unspecified.

Of note: Foam density information for GhostBed Luxe is not publicly available.

GhostBed Luxe Mattress Cover

The GhostBed Luxe mattress has a white-coloured cover with raised diamond stitching for added texture. The fabric is a polyethylene and polyester blend, which feels soft and should offer good breathability.

The top cover on GhostBed Luxe is NOT machine washable and cannot be removed. To spot-clean spills or stains, GhostBed recommends scrubbing with a mild detergent and cold water only.

GhostBed is a mattress brand owned by parent company Nature’s Sleep — which Marc Werner founded in 2001. Marc was originally inspired to create a mattress after experiencing discomfort in bed following three neck surgeries. In addition to a full range of mattresses, GhostBed also sells branded bed frames, bedding, pillows, and other accessories.

GhostBed uses FedEx to deliver to all parts of Canada, the delivery can be left outside while the customer is away from home. Shipping is free, even for customers in remote areas. GhostBed customers can expect their new mattress within 3 to 10 business days.

Like many bed-in-a-box companies, GhostBed heavily promotes its mattress sleep trial. At 101 nights, this sleep trial is average in length when compared to other online brands. However unlike their competitors, the company does not offer free mattress pick-up and a full refunds. Customers must arrange their own mattress pick up and attain a donation receipt. Any White Glove delivery, recycling fees, extended warranties and other service charges will not be refunded. Any GhostPillows can only be returned at the customer’s expense.

NOTE: GhostBed has been the subject of a CBC News story regarding customers unable to return their mattress for a refund, along with other customer service issues.

It is worth noting that Mattress-Reviews.com did not complete the return process, but received this information via the FAQ section on GhostBed’s website.

We hire 3rd-party engineers and use public data to rate mattresses on over 25 criteria.

With an overall rating of 5.2 / 10, falls behind of many foam mattress competitors. That’s largely due to its pricing, foam quality and limited number of customer reviews (mostly from U.S.-based customers).

At 3,895 (for a queen), GhostBed Luxe’s regular price is much higher than many competitors, many of whom come in closer to or under the $1,500 mark. Then there is foam quality: This mattress does not include a layer of high-density memory foam, which generally is more durable and longer-lasting than conventional foam. Finally, GhostBed Luxe has less fewer reviews than its competitors, especially from Canadian-based customers. 

Although customers would be happy to learn GhostBed does not shy away from offering significant discounts, the frequency of these sales questions how high of a markup GhostBed has on their products. At regular price, the GhostBed Luxe is also considerably more expensive than competitors, with better third-party ratings and premium cooling features like Octave ($899 for a queen) and Douglas Summit ($1,299 for a queen).