The Arrival

The DreamCloud mattress can be purchased online from the company’s website, and at select retail locations in Canada; shipping is free for most addresses. There is a $150 shipping fee for customers in Yukon and Northwest Territories. The mattress arrives in 7–14 business days and arrives compressed and wrapped in plastic. It requires two people to carry.

NOTE: The DreamCloud mattress we ordered was missing the delivery box. See photo in Delivery section below.

The Unboxing

Like other direct-to-consumer mattresses, DreamCloud is simple to unpack. After the plastic wrap has been cut open and removed, the mattress unfolds and expands within a few minutes. The DreamCloud may need up to 72 hours for it to expand to its full 14 inches of height.

The Look

DreamCloud has a stylish and premium look. The dark-blue sidewalls are decorated with circular dimples and lined in black fabric. The top cover (which is not machine washable) is a creamy white that’s stitched with cloud patterns.

The Feel

DreamCloud’s polyester and rayon cover is infused with a trace amount of cashmere, so it feels smooth and soft to the touch.

When you lie down on the mattress, you may notice some sinkage, especially at the hips. DreamCloud feels soft and cushy at first impression, and may not have the support that shoppers might expect in a hybrid (foam and spring) mattress.

For more details on the DreamCloud mattress firmness, see the Official Test Results below.

The following results were determined by licensed 3rd-party engineers, commissioned by us:

EDITOR’S NOTE:

The DreamCloud mattress we purchased for this review was manufactured in the United States (according to the law label). The label also indicated that the mattress was made in November 2021. We received and unboxed our mattress in May 2022. There is the possibility that the mattress had been sitting in a warehouse for months. Many direct-to-consumer brands make their mattresses fresh to order. If a mattress is left too long compressed in a box, it can damage the foam and springs and not expand properly.

DreamCloud Mattress Layers

DreamCloud has a total of five layers. Like other hybrid (foam and coil) mattresses, the layers in the DreamCloud mattress work together to provide a balance of comfort and support.

• First layer: 1.5-inch polyurethane foam. This plush foam is stitched underneath the quilted top cover. It provides immediate cushioning and softness when you lie down. Foam density: unknown.

• Second layer: 1-inch viscoelastic polyurethane foam. This gel-infused memory foam contours to your body in various sleeping positions. It also helps dissipate body heat from building up too much under the sleep surface. Foam density: unknown.

• Third layer: 2-inch polyurethane foam. This standard poly foam acts as a supplementary layer to soften the transition from memory foam above to pocketed coils below. Foam density: unknown.

• Forth layer: 8.5-inch pocketed coils with reinforced edge support. These stainless steel coils make up the foundation of the mattress. Together, the coils are designed to provide pressure relief, support, and insulation against motion. The outer perimeter of coils are thicker to provide enhanced edge support.

• Fifth layer: 1-inch polyurethane foam. This is another layer of standard polyurethane foam. It works as a cushioned foundation for the mattress to rest on. Foam density: unknown.

DreamCloud Mattress Cover

The DreamCloud mattress’s top cover is made with a blend of 68% polyester, 31% rayon, and 1% cashmere.

The cover is soft to the touch and provides good breathability. DreamCloud reinforces its brand theme with white cloud designs stitched into the cover. Small, recessed dimples in the clouds offer extra texture.

NOTE: The cover on DreamCloud is NOT machine washable. At time of writing this review, there is no cleaning instructions provided on DreamCloud’s Canadian website. If owners want protection against spills and stains for their DreamCloud mattress, they will need to purchase an aftermarket mattress protector.

DreamCloud is part of Resident, an American-based mattress and bedroom accessories company. Resident’s first mattress brand is Nectar, which was co-founded by Craig Schmeizer, Eric Hutchinson and Ran Reske in 2016.

Resident – with its brands Nectar, DreamCloud, Siena, Awara, and Cloverlane – is North America’s largest direct-to-consumer mattress company.

DreamCloud is Resident’s luxury hybrid mattress brand, which sells three different models, along with a selection of bed frames online in Canada. DreamCloud mattresses are also available for sale at The Brick and Leon’s.

NOTE: DreamCloud has a history of less-than-stellar reviews on Better Business Bureau. Common customer complaints include poor customer service, shipping issues, and product quality.

DreamCloud uses FedEx to deliver their mattresses. Shipping is free for most customers in Canada, but there is a $150 fee for people who live in Yukon or Northwest Territories.

Like many direct-to-consumer companies, DreamCloud has an at-home trial. At 365 nights, this sleep trial is about 3x longer than many competitors.

DreamCloud offers a risk-free, money-back returns on mattresses. There is a DreamCloud “Sleep Concierge” service available to remove the unwanted mattress.

NOTE: DreamCloud advertises a “Lifetime Warranty” on its mattresses. This is much greater than many competitors, where 10 years is the standard. However, at time of writing this review, Warranty information was missing from the company website.

It is worth noting that Mattress-Reviews.com did not complete the return process but received this information via the FAQ section on the company’s website.

We hire 3rd-party engineers and use public data to rate mattresses on over 25 criteria.

The DreamCloud mattress has created a storm of sales since its launch in the United States. Thousands of reviews show that its popularity is right up there with other hybrid brands like Saatva, Casper, and Logan & Cove.

Here in Canada, however, it’s unclear if DreamCloud will find the same success. 

The DreamCloud mattress has an eye-catching 365-night sleep trial and Lifetime warranty. Since many people know to replace their mattress after 8–10 years, the Lifetime warranty might not be relevant.

DreamCloud’s softer-than-average firmness score is also something to consider. It just might be too soft for many sleepers accustomed to firmer hybrid mattresses.

Finally, DreamCloud’s lack of clarity related to country of origin, along with its spotty record of customer service, could be a red flag for buyers.

If you’re shopping for a hybrid mattress, we think there’s a better, made-in-Canada option. Logan & Cove Choice is a luxury hybrid mattress that has more premium features (pillow-top, high-density memory foam, zonal coils) along with a choice of firmness options. $999 for a queen.